Hi,
I tried making an online payment of 5 GBP using the Niyo SBM card. It gave "The 3D secure response was: Declined" error. My amount got deducted and have not received its refund yet.
Can you please confirm if the card provides 3D Secure for online foreign currency transactions?
Best regards,
Dhamma
Hey @dhamma12! Regret the inconvenience! 
Currently, Niyo Global by SBM doesn’t support 3D secure payments. In case, if your amount has been debited from your account for a failed international transaction, a refund will be processed within 5-10 days.
Regards,
Ok, thanks for the reply. Any idea if 3D secure shall be introduced in near future? Or do we have any portal to request for this feature?
We are sorry to let you know that there are no plans to introduce it in the near future by the bank.
I am facing the same issue with Niyo equitas card. Will it be introduced in the future?
Same issue still persists , you guys have not fixed issue in 2+ years,very bad.
The issue is stil there as I tried to book tickets of
Tickets on Sktropolis at Genting hghlands and it got declined 3 times as they accept the mony only fro cards having 3d secure facility.
Hey @Anees_AL
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Anees_AL
As discussed, thank you for confirming that you’re able to make transactions with other merchants, but are facing an issue with just one specific merchant. Once you’re back from your trip and have some free time, please do share the error screenshot with us at global.escalation@goniyo.com✉️ and help us with the ticket ID so that we can thoroughly investigate the issue and assist you promptly.
Wishing you a smooth and enjoyable trip ahead! 
We’ll be here to help whenever you’re ready. 