3D Secure is getting declined

Hi,

I tried making an online payment of 5 GBP using the Niyo SBM card. It gave "The 3D secure response was: Declined" error. My amount got deducted and have not received its refund yet.

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Can you please confirm if the card provides 3D Secure for online foreign currency transactions?

Best regards,
Dhamma

Hey @dhamma12! Regret the inconvenience! :slightly_frowning_face:

Currently, Niyo Global by SBM doesn’t support 3D secure payments. In case, if your amount has been debited from your account for a failed international transaction, a refund will be processed within 5-10 days.

Regards,

Ok, thanks for the reply. Any idea if 3D secure shall be introduced in near future? Or do we have any portal to request for this feature?

We are sorry to let you know that there are no plans to introduce it in the near future by the bank.