Transaction Declined/ Cancelled

I was trying to make my first international payment using the virtual card. Although my international transactions are activated and I am certain I am entering the correct OTP (tried thrice) the transaction gets declined or cancelled.

Looking for some urgent support on this.

Hey @Urmimala_Bose! Welcome to Niyo Community!

We see that you were able to make a transaction (in GBP) using your Niyo Global card details on the 25th of August. If the issue still persists, you may reach out to our live chat support through your Niyo SBM app sharing the transaction details like date, amount, and merchant details and we’ll have that investigated.

Regards,