Unable to verify PAN details

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1

Unable to go beyond this page. It gets stuck at the last buffer.

Ticket No. 2316651

IMG_2184
IMG_21841179Ă—2199 147 KB

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2

Hi Jayesh,

Apologies for the inconvenience you’ve experienced.

We have received your ticket and have escalated this issue to the concerned team. They are working on resolving it and will reach out to you at the earliest via the same email thread. You can follow up on the same ticket if you need any additional updates.

Rest assured, your query is our priority, and we are committed to providing a swift resolution. Thank you for your patience and understanding during this time.

3

Hi Team,

I was completing my onboarding KYC process on the Niyo app, but the PAN verification step failed despite entering the correct details. Due to repeated attempts, the app is now locked with a verification trial limit exceeded error.

I have already raised an email request to support.

  • Ticket ID: 728666

  • Registered Mobile Number: Shared via DM if required for privacy

  • Issue: KYC PAN verification locked / Trial limit exceeded

Could you please escalate this to the onboarding tech team to clear the failed attempts or perform a manual KYC validation?

4

Hi @PRAVIN_F ,

[Welcome to the Niyo Community!]( Welcome to the Niyo Community! )

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo- or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

*We’re always here if you need anything.

5

Hi @PRAVIN_F ,

Thank you for your patience while our technical team worked on your request. :blush:

As discussed over the call, we’re pleased to inform you that your PAN verification attempts have been successfully reset in our system for your account

To avoid further verification issues, please try the following:

Verify your name: Check the exact name format registered on the Income Tax e-Filing Portal.
Name format: Enter your full name in ALL CAPS, exactly as shown on the official records.
Name order: If required, try different combinations of your First, Middle, and Last name.
Initials/abbreviations: If your name includes initials or abbreviations, try both the expanded and abbreviated formats.

We hope this helps you complete the verification successfully.

For any further assistance, please reach out to us via our 24×7 in-app live chat or email us at “global@goniyo.com”. We’ll be happy to help! :blush:

6

Hi @Sushma_Sri_Papiseti,

Thanks for your support! I was able to complete the verification successfully.

7

Hi @PRAVIN_F ,

Thank you for confirming. We’re glad to know that your PAN verification is complete!

If you need any further assistance, please feel free to reach out to us via our 24/7 in-app live chat or email us at global@goniyo.com. We’re always here to help!