Unable to make payments on Alibaba

Hey there! I’ve made payments for purchases on Alibaba in the past using my Niyo Global Card. But suddenly yesterday my card kept getting declined! Can you please look into this and resolve my issue!

The transaction is urgent.

Hey @Neha_Chandrashekar ! Welcome to Niyo community. We’re sorry to hear that your transaction was declined. Could you please raise a ticket to the in-app support team?

Regards,
Ashrith