Hi @saraswathi.r,
I had emailed the bank customer care but they again got me roped into the re-KYC loop, which I cant acess as the registered Mobile number isnt accessible for me anymore
Please do get back, as I mentioned earlier, I travel out of the country on the 22nd night,
Would prefer to get this sorted before that.
Thanks!
We understand your concern and regret the inconvenience caused. Kindly allow us a window to connect with you and assist you further.
Hey @Shruti_Desai
We appreciate your time over the call. As discussed, we request you to kindly share the SR number (complaint ID) raised with the bank for updating your mobile number so that we can have this checked and assist you further.
Hey @Shruti_Desai
We would like to inform you that the issue has been forwarded to the concerned team, and we will ensure to keep you informed of any further updates. We request your patience until then.
Hey @Shruti_Desai
We appreciate your time over the call. As discussed, we regret to inform you that we will unfortunately not be able to complete the offline or online Re-KYC process at the moment, as you do not have access to your registered mobile number. 
Please note that the Re-KYC process requires OTP verification, which is triggered only on the registered mobile number linked to your account. Hence, in order to complete your Re-KYC and get your account reactivated successfully, we kindly request you to visit the nearest SBM Bank branch. 
The bank team will assist you further with the process and help you complete the required formalities promptly. We truly appreciate your understanding and cooperation in this regard. If you need any further assistance from our end, please feel free to write back — we’re always here to help. 
Hi everyone,
I need some help regarding my SBM Bank (Niyo) Re-KYC. I’m currently outside India, so I can’t visit a branch to complete the process.
My account was working fine until last week, but now I’m unable to make any transactions.
Has anyone faced the same issue while living abroad? Were you able to complete the Re-KYC remotely and get your account working again? Any advice or experience would be greatly appreciated.
Thank you!
Hey @Jprabheen
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Hey @Jprabheen
We tried reaching you over the call, but were unable to connect. Upon checking, we would like to inform you that your account is active and you have successfully made a transaction on 31-07-2026. If you are still facing any issues, we request you to share the error screenshot under ticket ID 700910 so that we can assist you on priority. We appreciate your patience and understanding in the meantime.
Hyy
I have tested my card again. I was able to complete a trial transaction and an online payment successfully, so my account appears to be active.
However, in-store card payments in Malta are still being declined, while online transactions work without any issues.
I was also unable to answer your call because it was during my working hours.
If you need to contact me by phone, I would appreciate it if you could inform me in advance or schedule the call beforehand, as I may be at work and unable to answer unexpected calls.
Could you please investigate whether there is any restriction on POS/contactless or international in-store transactions on my card?
hi @Jprabheen
Thank you for reaching out to us.
We are really sorry to hear that your issue has not been resolved yet. We are checking on this with the team concerned and will get back to you shortly.
Kindly allow us some time while we look into this. We truly appreciate your patience and understanding.
Hi @Jprabheen
Thank you for your time over the call. As discussed, we request you to please retry using your card for the transaction. If you face any issues, kindly share a screenshot of the error and write back to us on the same ticket you received (Ticket ID: 700910). We will be waiting for your response!
