Thanks for your valuable time over the call. As discussed, please retry your Re KYC once again and if you have any further queries or concerns, please let us know so that we can assist you.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Hello @NIYOCOMM202503156IFA, we’re thrilled to see that you successfully placed an order for your new credit card on 22nd March! Rest assured, we’re prioritizing its delivery , and you’ll have it in your hands at the earliest. Thank you once again for your trust and precious time!
Thank you for the confirmation & joining on a call with me @NIYOCOMM202503156IFA We’ll make sure to have your KYC-related concern thoroughly checked and get back to you with an update soon. Your patience and trust mean a lot to us!
Thanks for your time over the call. As discussed, we are getting your KYC issue checked with SBM Bank and will reach out to you as soon as possible with a resolution. Rest assured, we will assist you in completing your Re-KYC smoothly. We appreciate your patience.
Hi @NIYOCOMM202503156IFA! As discussed during our call, your re-KYC was rejected twice due to incorrect responses to the liveliness question. We kindly request you to retry the KYC process and update us here, and on ticket 126272 once completed so we can follow up with the bank team promptly.
We truly value your cooperation and patience as we work towards resolving this issue.
Sure, @NIYOCOMM202503156IFA No worries! Please feel free to do it at your convenience, and just keep us posted once it’s completed so we can follow up. Take care!
Let me tell you how SBM bank is doing one of biggest scams in this country.
I have used thier niyo global cc, after i used they are asking for my SBM bank re-kyc. I’m unable to complete re-kyc. From past 1 month I litreally called support people everyday but no update.
Now I’m unable to pay cc bill and I’m getting charged everday. I have money in my savings account but I’m unbale to pay my cc bill. It’s so frustating to see banks operate in such way to make money. Never expected such banks to exist in India.
We’re deeply concerned to hear about your experience and We assure you that this doesn’t align with our standards of service or conduct. We’re keen to understand the specifics of your situation and address any concerns you have promptly. Please allow us the opportunity to connect with you to discuss this matter further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We are sorry to hear that you are unable to complete your Re KYC. Do not worry, we will get in touch with you shortly to assist you. Appreciate your patience.
Thanks for your time over the call. As requested, please retry doing your KYC using the link in your email/SMS. If you need further assistance, please let us know here.
I just did my Re-Kyc, received a confirmation vide KYCrekyc-2504042143092575774 number that KYC has been completed. The app still shows the KYC is needed.
As discussed, your Re-KYC was attempted successfully. Please ignore the temporary pop-ups or notifications in the app, as they will be removed soon. Rest assured, this will not disrupt your account usage or transactions. Let us know if you need any further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
, we’re thrilled to see that you successfully placed an order for your new credit card on 22nd March! 
Rest assured, we’re prioritizing its delivery 
, and you’ll have it in your hands at the earliest. 
Thank you once again for your trust and precious time! 
We’ll make sure to have your KYC-related concern thoroughly checked 
and get back to you with an update soon. 
As discussed during our call, your re-KYC was rejected twice due to incorrect responses to the liveliness question. We kindly request you to retry the KYC process and update us here, and on ticket 126272 once completed so we can follow up with the bank team promptly. 
