Hi, I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted. What shall I do? Upon click on the link in the mail, and after …

Hi @saraswathi.r I still don’t see the international transactions enabled, its asking me to do KYC.

Hey @Hari_Krishna_Pola We tried calling you but unfortunately, we couldn’t connect. We completely understand your concern regarding enabling international transactions. :earth_asia: As you’re currently abroad and unable to complete the vKYC, we’ve requested the bank to activate your account. We’…

Hello, As an Indian living abroad, I have faced immense problems through Niyo SBM. They have become the worst service providers to people living abroad. I want a complaint/case against Niyo SBM and RBI in the Indian consumer court. I will be gathering all the information and my friends in India are…

Hey @NIYOCOMM20240909BMJR , We regret the inconvenience caused to you by Niyo SBM. Your experience is important to us, and we would like to look deeper into the issue. To investigate further, kindly DM your detailed concerns. Here’s how: Click on my profile icon. Click on “MESSAGE.” Type your …

Hi, I recently completed my Re-KYC on my SBM bank, by visiting the branch personally and got a message that it was re-activated. However, I still see “Upgrade KYC” on the app in SBM section. Do I need to still perform VKYC, despite visiting the branch?

@saraswathi.r I have successfully completed my vKYC and re-kyc. But the NIYO app is not allowing me to enable the International transactions on my debit card. In the app It still says Upgrade your KYC to enable international transactions on the Debit card.

Hey @Hari_Krishna_Pola We fully understand your concern regarding enabling international transactions while abroad. As you’re currently unable to complete the vKYC, we proactively reached out to the bank on your behalf, and we’re pleased to inform you that your account has been successfully …

@saraswathi.r I am in India currently and I have successfully completed my Video KYC. Please can you explain why I am unable to enable international transactions in the Niyo app

Hey @Hari_Krishna_Pola We appreciate your time over the call. Thank you for confirming that you have completed the Re-Kyc. As discussed, it typically takes 5-7 working days for the bank to enable your international transactions. In the meantime, you can also connect with SBM bank directly. O…

Re-KYC for Niyo SBM: Get help in this thread!

Help

Akash-deep (Akash Deep Sidhu) October 22, 2024, 6:33am 67

Hi @m_a_arunsharma,

Welcome to the Niyo Community!

We’re sorry to hear about the hassle. Allow us to have this checked and we will assist further.

Appreciate your patience!!

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Re-KYC for Niyo SBM: Get help in this thread!

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