Welcome to the Niyo Community! 
Thank you for sharing your thoughts, and we’re genuinely sorry to hear you’re feeling disappointed. We understand that the recent changes to our lounge access program may not have met your expectations, and we’d like to offer some clarity.
We’ve made an exciting update to our lounge access benefit, effective April 1st, 2024. Previously, our lounge pass allowed access to 14 lounges within India, but this has now been discontinued. However, we’ve introduced an enhanced lounge access program that provides entry to an extensive network of over 1300 lounges worldwide—including international locations. This means you can now enjoy more lounges globally, offering greater flexibility and value for your travels.
We truly appreciate your feedback, and we are always looking for ways to improve and provide better experiences for our users. If you have any questions or concerns, please don’t hesitate to reach out to us. We’re here to help!
Thank you for your understanding.
