We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for your time on the call. We’re sorry to hear that you’re unable to use the eSIM while in Thailand. As discussed, your refund request has already been raised, and we’ve escalated your wife’s eSIM refund to the concerned team on priority. We’ll follow up constantly and keep you updated on all progress. We sincerely appreciate your understanding and cooperation in the meantime.
We tried reaching out to you via call, but were unable to connect. We’d request that you please drop us an email with your wife’s registered email ID at global@goniyo.com for the eSIM refund and share the ticket ID here so that we can prioritize it from our end. We appreciate your understanding.
Niyo eSIM keeps you connected instantly when traveling. It works in 120+ countries, avoids SIM swapping, offers affordable local data plans, and lets you track and recharge data anytime. Perfect for staying online without relying on Wi-Fi or facing roaming charges.