No agent attended the KYC

Hello people. I was scheduled for KYC on 24th between 8 - 12 , agent called he said he’ll be there in 10 mins, I was at my residence. After 15 mins I’ve received an SMS stating I was not available at home. I’ve my grandmother and myself diagnosed with Covid and has 25k in the account and it got locked up. I regretting opening account with u guys. I cannot get the CY done for my granny as my funds froze and agent was not at all feeling responsible for getting the KYC done. I want my funds ASAP and close this account. Customer care is not available on non banking days it seems. Isn’t the customer care should be working 24/7? What if something important and we want to reach them ? . Please I need my funds , the situation is so bad here.

Hey @Sumanth_Reddy

I am so sorry that you had to go through the trouble because of us. Give me 30 min. We will call you and help solve your issue.

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Hello @Sumanth_Reddy,

Your full KYC process is completed at 8.30 am this morning. As I write this my team member is reaching out to you to speak to you and understand if you need any further help. Also to add our Customer Experience team is available to attend to your issues 24/7. You can reach out to them by raising your concern through the NiyoX APP.

I apologize once again for the inconvenience we caused you.

Take Care

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