The transaction is failing at all websites, Tap payment from Niyo Global SBM credit card in Australia, in the decline error observing that transaction is occurring in rupees instead of Australian dollars and getting declined. Money is available . All the international transaction options were already enabled POS, Tap, online etc, . How to resolve it immediately
Niyo Global SBM credit card transaction failing, error shows in Rupees instead of Australian dollars
Hi @Satish_Patnaik ,
Thank you for sharing your concerns. Regarding your transaction issue with the Niyo Global SBM credit card in Australia, it appears that the merchant (AMAYSIM MOBILE PTY LTD +61730634079 AU) is not integrated with the SI Hub for standing instructions, per recent RBI guidelines. This is why your payments were rejected. This will not affect one-time payments with this merchant.
Please delete the card details from the merchant’s site for SI payments to avoid further rejections and try making a one-time payment instead.
For any further assistance, feel free to reach out with your ticket reference number 2363803. We regret any inconvenience this may have caused and are here to help.
Thanks
Hi,
But why did the card payment declined also for Bus ticket payment in Australia? So what is the solution now?
Regards,
Satish
Hi @Satish_Patnaik,
I understand you’re facing an issue with your card payment for the bus ticket in Australia. To address this, please follow these steps:
-
Disable and Re-enable the international transaction channels on your Niyo application under Card Locks. Make sure you have access to your registered mobile number or email for receiving OTPs during this process.
-
If the issue persists after trying these steps, please reply to the support ticket #2363803. Our team will review the details and provide further assistance to resolve the problem.
Thank you for your patience, and let us know if you need any additional help!
