It was working fine and i was crediting it with my another bank for me to use it abroad. One day I tried to transfer the amount and it didn’t happen . It showed that the account is being blocked or frozen.

Support & Troubleshooting Help
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1

It was working fine and i was crediting it with my another bank for me to use it abroad. One day I tried to transfer the amount and it didn’t happen . It showed that the account is being blocked or frozen.

2

Hey @Marpan ,

Welcome to the Niyo Community! :raised_hands:

We deeply regret the distress you’ve encountered regarding the freezing of your account. We understand the importance of having uninterrupted access to your funds, especially for international usage. Unfortunately, the control to unfreeze accounts rests with the bank, and we’re limited in what we can do directly to resolve this.

To assist you further, we were unable to locate your account details based on the username provided. To proceed, please share your registered contact number with us through DM:

  1. Tap on my profile icon.
  2. Select “MESSAGE.”
  3. Enter your details in the message body.

We’re here to support you every step of the way and are committed to ensuring a smooth resolution.