There are lot of concerns and issues raised for niyox KYC by ecomm express.
Can new KYC partner be onboarded and allow users to chose?
My KYC has been rescheduled multiple times and ecomm is not able to complete it due to device issue (nothing related to covid issues)
Hello Vaibhav,
Really sorry that you faced this issue.
Firstly, can you raise a ticket via our mobile app to ensure that we track it and get it done. This is to ensure that we have your details without getting them mentioned on a public platform like our community.
Coming to your suggestion, I would take it up with the internal team and will look towards feasibility of implementing it.
Meantime, I would like to share that we are working with our Partner ECOM Express to iron out the delay. This delay is mainly caused due to the current pandemic situation, the curfews and the lockdowns that are in place in various cities across India.
We sincerely request you all to please bear with us during these difficult times. While we’re doing our best to streamline things with our partner, support from our customers will help us stay motivated to serve you better in the coming days.
