money was debited

I used my Niyo Global by DCB card in ireland and I got an email for successful ATM withdrawal but the ATM did not dispense any cash. None of the customer support numbers are working. What should I do now? I have emailed but got no response

Dear Bhuvanesh,

We deeply regret any inconvenience you may have experienced.

Could you kindly share the ticket reference number with us? This will enable us to promptly investigate the matter and notify our team for immediate resolution.

Thank you for your patience and understanding.

Many Thanks

Please find the request no : CS1100365 / CS1100361

Dear Bhuvanesh,

We have thoroughly reviewed your concern, and regrettably, we were unable to locate any relevant information with the reference number provided. To ensure your issue is addressed with the utmost care and efficiency, we kindly request that you compose an email to our in-app support team at This will enable our dedicated team to provide you with the necessary assistance to resolve your concern.

Thank you for your understanding, and we sincerely apologize for any inconvenience you may have experienced.


Hi Bhuvanesh,

Kindly write an email to, our team will assist you accordingly.