Mobile verification

Support & Troubleshooting
1

Dear Sir/ Madam, I am trying to register and get Niyo Global Equitas Debit Card for my upcoming travel to UAE on 23rd Feb. However, my phone number-+919999999999 verification is getting failed. Please arrange to get resolution for the same at the earliest.

2

Dear Shivi,

I hope this email finds you well.

I am reaching out to inform you that if you have any queries or require assistance, you can email our in-app support team at global@goniyo.com. Our dedicated team is committed to providing you with prompt and effective assistance to address your concerns at the earliest.

Please feel free to reach out to them directly, and they will be more than happy to assist you.

Thank you for your understanding and cooperation.

3

Hi,

I am a new customer for DCB Niyo Global debit card. I just installed Niyo app in my Samsung galaxy S24 FE and it’s not working. I enter my mobile number and it says trying to verify it’s you and then gives error - phone number verification failed. I try to reach support at top right doesn’t work. I’ve mailed at niyo global customer care, no response. It’s frustrating to say the least

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4

Hey @Soyeta

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

5

Hey @Soyeta

We appreciate your time over the call. As discussed, we request you to please follow the below steps once again:

  • Reinstall the Niyo Global app by deleting the existing app and downloading the latest version from the Play Store.

  • During setup, please do not allow the “SMS” permission when prompted.

  • At the mobile verification stage, manually select the relevant SIM card and send the verification SMS from your device.

  • Kindly ensure that you are using mobile data instead of Wi-Fi for a more stable verification process.

If the issue still persists, we request you to please record the entire process while performing the above steps and share the video over the email thread already raised under ticket ID 673359. This will help us coordinate further with the concerned team and assist you in resolving the issue at the earliest.

6

Hey @Soyeta

We tried reaching out to you over the call :telephone_receiver: but were unable to connect. We hope the mobile number verification issue has been resolved successfully. Kindly take a moment to confirm the same here as well.

If you need any further assistance, please feel free to write back to us. You may also connect with us via our 24×7 in-app live chat, or email us​:speech_balloon: at global@goniyo.com. We’ll be happy to help! :handshake: