Is Your Niyo Account Blocked or Frozen? Let's Help You Unblock It!

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This is the mail I got 3 days back and from those days i didn’t made any transaction actually my transactions has been stopped there is no debit and credit transactions even the sender is not getting allowed to send money please resolve the problem as soon as possible a humble request
Thank you

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Hey @Mohammed_Wahed

Thank you for your time over the call and sharing the screenshot. We would like to inform you that we’ve escalated the issue to the bank team and are following it up closely. Rest assured, we’ll keep you informed of any further updates. We sincerely appreciate your patience and understanding until then.

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Is there any update on this?

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Hey @Mohammed_Wahed

Thank you for your time over the call. As discussed, your DCB Bank account has been credit frozen. We request you to visit the nearest branch to proceed further with the unfreeze process. Appreciate your understanding.

If you face any issues, please don’t hesitate to reach out—we’ll be happy to assist you.

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my accounts debit freeze, can you please help?my account is connected to my email id, and here is the transaction details

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i spoke to the customer care for support, but they want me to visit the branch, i am traveling in japan, and i cant get any required support needed.

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Hey @vamzi

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

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Hey @vamzi

We appreciate your time over the call. As discussed, we have shared the reason for the account freeze via DM. As per the bank’s confirmation, it is mandatory to visit the branch to get the account unfrozen, and currently, there is no alternate option available for the same.

We understand the inconvenience this may cause and sincerely appreciate your patience and understanding.