I have a niyo SBM account. Previously i used to get my niyo emails, for tickets raised in my registered email, or get update via the whatsapp niyo global, but noticed this since 10th Feb, the niyo global chat in whatsapp keeps saying I don’t have an account, and I am not getting any emails on ticket updates in my registered email id, I can’t see the ticket update in the niyo app ‘it always shows something is wrong’. Last time I connected on this issue with customer care, they said to religion, it should solve the the issue but it is still there. there are 3 txn related issues I faced, I cant get any updates related to it because of these issues.
Hi @Megha_Pradeep,
We sincerely apologize for the inconvenience you’re facing. Please rest assured that we are actively getting this checked. Kindly allow us some time, and we will keep you updated on the progress. We truly appreciate your patience and understanding. If you have any other concerns or need immediate assistance, please don’t hesitate to reach out to us.
Thank you for being with us!
Hi @Megha_Pradeep,
Thank you for your time on the call. As discussed, I will reach out to you via DM, where you can share the screen recording. We’ll then get this checked with our backend team.
Looking forward to your response.
Hi @Megha_Pradeep,
We’ve tried reaching you multiple times over a call, but unfortunately, the calls went unanswered. We’ve received an update from the concerned team confirming that the issue has been resolved. Could you please try initiating the chat again from your Niyo app and check if it’s working fine?
If the issue persists, kindly share a convenient time so we can connect with you and assist further. Thank you! 
