Is Niyo SBM Debit Card Working for International Transactions? : Re-KYC Guide & Support!

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Hey @Jeevan_R ,

Welcome to the Niyo Community! :raised_hands:

We’d like to clarify that enabling international transactions is indeed dependent on the bank’s procedures. After completing your Video KYC, if prompted in the Niyo Global app, the bank will notify you via email once your Niyo SBM Debit Card is ready for international transactions.

You can expect to receive three important emails:

  1. Immediately after completing the Video KYC, confirming its completion.
  2. Within 2 working days, you’ll receive a second email informing you that your KYC has been successfully updated, allowing you to proceed with banking transactions.
  3. Once international transactions are enabled, you’ll receive a final email confirming that your Niyo SBM Debit Card is now activated for international use. Please note, this process might take some time, and international transaction enablement is not immediate.

For further assistance, you can reach our support team via the live chat feature within the app, or email us at “global.escalation@goniyo.com.” We are here to assist you at every step and ensure a seamless experience.

We appreciate your patience and understanding!