Hi, I’ve mistakenly entered the wrong pan details and now I can’t go back. Please help with resetting so I can register with the correct details. Thanks
(The account is registered under this email ID “mananmehta04@gmail.com)
Hello @Manan_Mehta! Welcome to Niyo Community.
We have forwarded your request to our team. Rest assured, we’ll get back to you with an update as soon as possible. - WB
Please provide a solution asap.
Hello @Manan_Mehta! As per the update we received from our team, this issue is resolved. We request you to re-try now and confirm. You should be able to proceed further and create your Niyo Global By SBM account successfully. -WB
Hi, even I want to change number and email linked with pancard. Please delete my account so I can restart the process. I have already written several emails to support@goniyo
Com
Hi @global,
Welcome to the Niyo Community! 
We noticed that your account creation process is not yet completed. Once you finish onboarding and finalize your account setup, you can contact the DCB Bank support team at customercare@dcbbank.com to request changes to your mobile number or email.
For immediate assistance, you can also reach their customer care team at 040 68157777 or 022 68997777, available from 8:30 AM to 8:30 PM.
Thank you for your understanding.
My name is correct, the PAN card number was entered wrongly by mistake. I want to change my PAN card. Please help me urgently, sir, I request you to change my PAMy name is correct, the PAN card number was entered wrongly by mistake. I want to change my PAN card. Please help me urgently, sir, I request you to change my PAN cardN card my NEW pan card number Nxxxxx76J
My mobile number +91 967xxxx000
Hi @Sahid9671,
We tried reaching you but couldn’t connect. As per our records, mobile number 967xxxx000 is linked to a different user name, and the PAN shared is registered with 785xxxx796. This makes us unable to understand your concern. Kindly share a convenient time for us to arrange a callback and assist you further.
Hi Niyo Team & Community,
I recently signed in/registered on the Niyo app and accidentally entered an incorrect PAN number due to a simple typing mistake.
I have not applied for any SBM or DCB bank account/card yet, and my banking onboarding has not been completed.
I contacted Niyo Support requesting them to simply correct/reset my PAN so that I can continue onboarding with the correct details. However, I was informed that Niyo cannot update the PAN number and the only option is to delete my data.
More importantly, I was told that if they delete my data, I will become permanently ineligible to onboard with SBM through Niyo, and I will only be able to onboard with DCB.
This seems unreasonable because I haven’t even applied for an SBM or DCB account yet. It was simply a typing error during the initial registration/onboarding stage.
I do not want my data deleted or my SBM eligibility permanently affected. I only want Niyo to reset/correct the incorrectly entered PAN so that I can verify myself using my actual PAN and proceed with the available debit/credit card options.
I am happy to provide my PAN card and complete any required KYC or identity verification.
Niyo Team, please escalate this to the concerned onboarding/KYC team and provide a solution to correct/reset the PAN without permanently blocking my eligibility for SBM.
Has anyone in the Niyo Community faced a similar issue and managed to get their PAN corrected without account/data deletion?
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything. 
Thank you for acknowledging my concern and looking into it.
I appreciate your support and will wait for the update. I would just like to reiterate that I do not consent to data deletion, as I do not want to permanently lose my eligibility for SBM due to a simple PAN typing error.
I have not applied for or completed onboarding with SBM or DCB yet. I only request that my PAN details be corrected/reset so I can proceed with onboarding using my correct PAN.
Please escalate this to the appropriate technical/KYC team and help resolve it without affecting my SBM eligibility.
Looking forward to your update. Thank you.
We appreciate your time on the call. Upon checking internally, we regret to inform you that your account creation failed on the bank’s end due to an invalid PAN. Since account creation is a one-time registration process, it will not be possible to create an SBM account. However, you can give your consent to delete the current data and onboard with a DCB bank account, which offers the same features. We truly appreciate your understanding.
Please feel free to reach out if you have any further concerns. You can also connect with us via our 24×7 in-app live chat or email us at “global.escalation@goniyo.com”. We’ll be happy to assist!
