IMPS money sent to SBM account successfully but the Balance is not reflecting

I added money via imps to my account and it was successful but the amount is not reflecting.
Live support is not answering ans what is happening can someone resolve the issue

Hey @monish_kumar! Welcome to the Niyo Community!

We believe that the funds are already credited to your account. We sincerely regret the hassle caused by the delay. LK