I had spent more than 500 INR with my Platinum Card but cash back of ₹25 isn't credited. Could you please help me?

[Alan_Walker]

INR 501.00 debited from A/c XXXXXXXXxx towards PURCHASE 472357*****xxx ONE97 COMMUNICATI NOIDA IN Value 04-MAY-2021 . Avl Bal is INR xxx.00. For any query call 1800-103-1222- Equitas Bank