First Impressions of Niyo X Product

Partnership Banks
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Hey Niyo X Team,

I opened the account today and here are the things I loved about the product and few points as feedback.

Positives:

  1. By far, I found the Niyo X Account Opening the easiest process compared to all other banks.
  2. The creation of UPI ID , adding funds, sending funds to other accounts , beneficiary addition is all a very smooth process.
  3. Feature wise the app interface is pretty good. Easy to use
  4. Support team responds quickly and with most of the queries covered.

Feedbacks/Improvements

  1. The app it too white in color. This makes reading the content a bit difficult
  2. The account details shared over WhatsApp is not in proper format.
  3. To access the virtual debit card, multiple OTPs are required to view the card, CVV and expiry. A single OTP can provide all the details in one go.

Looking forward to the Physical Debit Card. Of what I have heard the card doesn’t not have the contactless support yet. Would appreciate if all the new issued card come with contactless support. The design of the card looks pretty amazing.

Could also improve a bit on the OTP timings as the first waiting time is mostly exceeded. Sometimes the App is unresponsive for the finger print login.

Look to explore more features along the way.

Overall a great product to get hands to and with further improvements you can be the best in the segment.

2 Likes
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Hey Dhiraj! We’re thrilled to have you on board with us. Thank you for taking the time to share such a detailed review of the product.
We have made a note of your feedback and we will certainly strive to make it even better for you. We are already working on upgrading the physical cards to contactless cards and we are gonna make it happen in the next few weeks.
We hope to hear more from you as we make NiyoX the best product in the segment. LK

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@dhirajbennadi Thanks for the great feedback. It always feels best when we hear good things directly from you. We feel very satisfied that the initial impression of the Product has been so positive with you.

  1. The app it too white in color. This makes reading the content a bit difficult

Will pass on this feedback to the design team. We are working on a dark more variation, hopefully that will help.

  1. The account details shared over WhatsApp is not in proper format.

Can you help out with the details of the improper format here? Accordingly, we will fix it…

  1. To access the virtual debit card, multiple OTPs are required to view the card, CVV and expiry. A single OTP can provide all the details in one go.

We are fixing this. Should be available in upcoming Releases.

Additonally,

  • Work on Contactless Card is on, we will let you know once ready.
  • Feedback taken on OTP timings, will pass on to relevant Teams.

Thanks,
Mrigank.

1 Like
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Hey Mrigank

Appreciate detailed consideration of the feedback.

Regarding the proper format. Adding a snippet of the details I shared on whatsapp. I think the character \n should not appear in the text.

Screenshot_20210429-224525_WhatsApp
Screenshot_20210429-224525_WhatsApp1080×344 75.3 KB

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Thanks Dhiraj,will get this fixed.

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@dhirajbennadi Can you help with your Device details? The Phone Brand essentially, we will check on that same Phone.

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Sure Mrigank.

The device is Samsung M51.

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Hi Mrigank

The login feature into the app using fingerprint seems to be fixed. Even before I place my finger on the sensor I get a message failed to verify and I can only login with a passcode.

This issue is existing from the beginning. Thought it might a phone brand specific and hence replying over here. I am using the same phone Samsung M51.

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