Balance not getting updated in the application

Support & Troubleshooting
1

Continuing the discussion from Balance not getting updated, balance glitch:

I have transferred 5000 to my account but still not able to see the balance in the application…can you please fix this so I can order the card

Thanks!

2

Hey @Yash_H_Shah! Welcome to Niyo Community!

We are having this checked. Kindly allow us some time to have this fixed. Please be assured that your funds are safe.

Regards,

3

Hi @Yash_H_Shah, regret the delay in response. As we checked your balance is getting updated and you have done the transactions too. For any further assistance kindly write to us at global@goniyo.com our team will be happy to assist you better.

5

Balance not updated after successful upi transaction outside
india

6

Hi @Ash7_nvy,

Welcome to the Niyo Community! :raised_hands:

We regret the inconvenience you’re facing with the balance update in the app. We will reach out to you shortly to assist. Your patience is greatly appreciated.

7

Hi @Ash7_nvy,

We tried calling you at 93xxxx134, but couldn’t connect.

As you’re facing issues in checking your updated balance in the app, please try refreshing the home screen in the app.

We also recommend clearing the app cache, reinstalling the app and checking again. Additionally, you can download your statement from the transactions section for a detailed view of your balance and recent transactions. Let us know if you need any further assistance.

:ledger: Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything :ledger:

8

The account balance shows 0. whereas according to the statement there have been no transactions to that effect and the statement shows a positive balance.

9

Hello @Jyoti_K

Welcome to the Niyo Community! :hugs:

We’re here to help with your concern! :blush: Could you please share a screenshot of your statement balance and the app showing a 0 balance via email at global.escalation@goniyo.com :e_mail: or here? This will allow our team to quickly look into the issue and resolve it for you. :wrench:Do share the ticket ID once the email is raised so we can pitch in.


Once you’ve sent the email from your registered ID, kindly share the ticket ID here so we can expedite the resolution! :rocket:


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything :star: