Hi Team, All ATM withdrawal and POS transactions on the Niyo Global SBM Debit card are failing. I set up my pin and have verified that my card is unlocked and ‘ATM withdrawals’ and ‘Card Swipes’ are enabled. I have also verified my transaction amounts are within their respective limits. I have tri…

Hey @Saikat_Bhowmick ! We’re aware of the issue and are constantly working towards a fix for the same. We’re frequently in touch with the partner bank and VISA for working on this issue. We’ll instantly notify you once we have an update. Regret the inconvenience caused. Appreciate the patience. Reg…

@ashrithjain I wish to mention that I just tried an online transaction, which is working fine. Please work on it on priority. This is the basic functionality for which we took the card. Most of us will do POS transactions when we travel overseas. It’s a good thing I checked this issue before traveli…

Hey @Saikat_Bhowmick ! I definitely understand your concern regarding the same. It is absolutely necessary for the card to be working as it’s core functionality of a debit card. As said, we’re already working on this on priority basis and will get back shortly with a resolution. Regards,

@ashrithjain I’ve just received an email form global@goniyo.com stating that a new card will be dispatched, and they had asked me to fill a google form with my contact details and address. I’ve done the same and submitted the form. Can you please ensure that the card is dispatched on priority, as I…

Hey @Saikat_Bhowmick ! We did receive your response. Not to worry, we’re considering the cases on priority basis and will make sure to dispatch the new card at the earliest.

[Screenshot_20210928-105952] @ashrithjain According to the email I had received last week, my card was supposed to be dispatched this weekend but I haven’t received any communication regarding the same. I will be leaving for holidays for about three weeks on 6th October 2021. Can you guys please s…

What in the actual hell does card declined due to server error mean? [Screenshot_20210929-131351]

ATM and POS transactions fail with the Niyo Global SBM Debit Card

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ATM and POS transactions fail with the Niyo Global SBM Debit Card

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