If you are facing this issue just like I did, one of the reasons this could happen is due to our network blocking certain URLs needed for the login process. Try to disconnect the WIFI, and login on mobile data network. or try a personal hotspot from another person’s mobile data. or try a different wifi provider. for eg. Spectra wifi broadband at my place was interfering with the app login so i was facing an issue with the app stuck after passcode entry.
In the meanwhile rhe Niyo team is working on figuring out how to get it whitelisted in these networks or find an alternate solutions. Let us know here if it worked for you.
Hey @anday!
Thank you for sharing your experience. We certainly hope that this could help other users facing the same issue. LK
Every time put the passcode it cannot confim then how to I can use net bank regarding IMPS,NEFT,RTGS. I am sure you will resume the problem
Apologies for the inconvenience caused. If the issue is still persisting, please write an email to global@goniyo.com. Our dedicated team will thoroughly review your case and provide the necessary assistance to resolve the issue as soon as possible.
Thank you for your patience and understanding.
If it gets stuck only when you’re on Wi-Fi, definitely test the network before reinstalling the app. The fact that it works over mobile data or another Wi-Fi connection would point to the router, DNS or ISP blocking something the login process needs. Try switching to mobile data or a phone hotspot and see if the passcode page loads normally. If it does, restart the router and, if possible, try changing its DNS to something like 1.1.1.1 or 8.8.8.8. You can also check whether the router has any filtering, parental-control or security feature enabled that could be blocking the required URLs. If the app fails on every connection, then look at the app/account side instead.
