Agent didn't came for kyc

Account no - 100012952360

My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till date

Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. My amount has been stuck and O can’t withdraw it due to limitations of min kyc account. Please look into it. And arrange kyc in today’s slot as it’s scheduled for today