Not received reward points

I did transaction for my education fee from niyo platinum debit card.On 28th last month, till now points aren’t added to equinox account.

Hey @Nade1! If you are inquiring about Equinox points, we kindly request you to can call the support at 9318397173 between Monday to Saturday from 9 AM to 6 PM or email us at equinox@nthrewards.com for any queries or information about Equinox Rewards. We ensure to help you in the best possible way!

Regards,

There’s no response from her
They are saying to email. There also no response