My request no 1154243 for cheque book is pending since one month. When I enquired now over chat I am told again that it will take 10-15 working days and to wait patiently till then. How much more patient do you want one to be?
Its been a month now and transactions are not updating . Bank is so technologically backward. Even you guys didn’t feel like updating your customers through email regarding the issue. Niyo should have that much courtesy atleast.
Whats the use of Niyo app if you ask your users to go to SBM app ?
On your behalf, we’ve escalated to the bank about the delay in delivering the cheque-book and are following up on a priority basis. We’ll definitely update the status of it at the earliest. And for the transactions not being updated in the Niyo SBM app, the team is working on it, and it may take a few more days.
No update still. Seriously SBM is not good when it comes to technology and customer service. Earlier it remained down from 11 pm to 4 am. For almost two months transactions were not being updated. They rarely respond to emails. They hardly care about your escalation.
I really had high hopes for Niyo SBM but looking at the various reviews accross channels, it is a letdown. It failed to continue the legacy of Niyo DCB.
Just received a call from SBM. They said they are trying to deliver my cheque book at my permanent address which is causing issue. They say they don’t have have my communication address. I guess Niyo has not provided them with my communication address. My debit was delivered at my communication address.
Why this issue now ? @Deepak
Hey @goneo! Thanks for your time over the call. Rest assured, I’m following up with the bank on a priority basis and will definitely try to get your cheque book delivered to you at your communication address.
@Deepak I request for cheque book on 21/02/2022 and I received a message today that sbm try to deliver to me but I . Didn’t receive any call or message or any tracking ID.
Hey @Irshad_Ali! Regret the delay. We are having this checked with the bank. We kindly request you to allow us some more time and we’ll reach out on receiving an update from the bank.
Hey @Irshad_Ali! Your cheque book has been dispatched via Speed Post. You can check the tracking details using the AWB number EM844726093IN at Track Consignment
Hi @Deepak i have requested for a cheque book 20 days before my request number is SR590394 and I have not received any confirmation from bank regarding cheque book. Please deliver cheque book to my communication address as soon as possible.
i have requested for a cheque book 20 days before my request number is SR590394 and I have not received any confirmation from bank regarding cheque book. Please deliver cheque book to my communication address as soon as possible. please help
I apologize for the inconvenience you’ve been experiencing. I’ve just checked with our customer support team, and I wanted to let you know that your case has been escalated to the bank on a priority basis. You can expect to receive an update on this matter in your email.
I appreciate your patience and understanding during this situation.
I had previously sent a request to SBM Bank for the issuance of a new cheque book but have not received any response yet. I would appreciate your assistance in resolving this matter at the earliest.
Kindly look into the issue and let me know the next steps.
We’re sorry for the delay and appreciate your patience. Please allow us some time to look into this and get back to you. Thank you for your understanding!
Thank you for your time on the call! As discussed, a ticket ID has been generated for your chequebook request with the bank. They will get back to you within 24-48 hours to request the required documents. Once submitted, you can expect your chequebook to arrive within 7-14 working days. The tracking details will be shared on your registered email ID once it’s shipped.
If there’s any delay, don’t hesitate to reach out—we’re always here to help!
Thank you for your understanding!
The tracking details will be shared on your registered email ID once it’s shipped.
