Hi,
I have been using the NiyoX for the last 2 weeks now. I wanted to share my experiences with the current notification system at NiyoX. It needs some relook and minor improvements which I believe will help the product stand out.
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For every transaction being done on the NiyoX app, I receive 3 SMS (2 from Equitas Bank and 1 from Niyo) and 1 email. 3 SMS for same information becomes irritating after a while. This should be streamlined to generate only 1 SMS and 1 email per transaction.
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Continuing to point 1, I would really like a feature where the NiyoX app gives push notifications for the transactions on my account rather than sending text messages to my phone.
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Equitas bank sends account balance SMS and email every morning. I would rather prefer to have this sent every week rather than every morning.
On this note, a feature in the app which helps us customize our own notifications between different categories and modes (SMS, Email and Push Notifications) would do wonders.
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NiyoX sends me promotional emails with the advertisement to open a NiyoX account. This really needs to stop. I am already a customer, how many times should I open an account.
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Repeating the same thing in point 3, I just receive promotional push notifications from the app. In addition or instead, I expect to get push notifications on the activities happening on my account.
Hope this feedback help make improvements to the product. Wish you the very best.
Regards,
Rohit