# Why is my account BLOCKED
**URL:** https://community.goniyo.com/t/why-is-my-account-blocked/7030
**Category:** Banks
**Tags:** niyo-equitas
**Created:** [June 11, 2021, 12:07pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030 "2021-06-11T12:07:02Z")
**Posts on this page:** 20
**Page:** 2
### Author:  [@Red](https://community.goniyo.com/u/Red)
#### Post date: [June 15, 2021, 1:37pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/21 "2021-06-15T13:37:25Z")
@Deepak i am available to take call
was just attending to nature call when phone rang
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### Author:  [@Aswathy\_Nambiar](https://community.goniyo.com/u/Aswathy_Nambiar)
#### Post date: [June 15, 2021, 1:39pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/22 "2021-06-15T13:39:02Z")
Hi @Ajazmohd
The primary purpose of our Community is to encourage healthy discussions about personal finance and sharing appropriate tips and information with each other. 🙂
You can always raise your account related queries and concerns on the CHAT option provided on your NiyoX app or raise a ticket with us there.
However, we’re checking this for you and you’ll shortly hear from @KshitiVyas on your cashback concern.
Cheers!
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### Author:  [@Red](https://community.goniyo.com/u/Red)
#### Post date: [June 15, 2021, 1:40pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/23 "2021-06-15T13:40:36Z")
@Ajazmohd good for you man atleast some1 is getting some kind of solution
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### Author:  [@KshitiVyas](https://community.goniyo.com/u/KshitiVyas)
#### Post date: [June 15, 2021, 1:59pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/24 "2021-06-15T13:59:42Z")
> [@On another topic](https://community.goniyo.com/t/6644/105):
>
> Your cashback has been processed, you will receive it in some time
Hi @Ajazmohd
What is your issue that we have not responded back on? You have already been credited the cashback you are eligible for.
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### Author:  [@Deepak](https://community.goniyo.com/u/Deepak)
#### Post date: [June 15, 2021, 2:13pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/25 "2021-06-15T14:13:37Z")
Hi @Red thank you for your time over the call. We are getting this checked from our end. Kindly allow us sometime, and we will reach out at the earliest with an update.
Regards,
Deepak
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### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 15, 2021, 2:33pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/26 "2021-06-15T14:33:41Z")
@KshitiVyas
I posted here about my Cashback issue for which you asked my customer ID through DM. After providing it I didn’t get any update.
So again I posted mentioning other moderators too. I didn’t get any response. So Is it wrong to say that “I didn’t get response from community…”??
I received Rs 350 cashback for May Campaign.
I did the following txns
Loaded 1000 as first deposit - So 100 Cashback
Spent 250 or more using upi - So 50 Cashback
Loaded 5000+( so will be not considered as first deposit) - So 100 Cashback
Spent 1500 on POS/ECOM/UPI txn - So 100 Cashback
Invested first time in mutual funds on NiyoX - So 100 Cashback
So am eligible for = 100+50+100+100+100 = 450 cashback.
---
### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 15, 2021, 2:48pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/27 "2021-06-15T14:48:45Z")
And I didn’t say that I didn’t get cashback.
I got partial Cashback.
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### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 15, 2021, 3:36pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/28 "2021-06-15T15:36:43Z")
This is why I said **"No response…"**
I hope I was not wrong…
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### Author:  [@KshitiVyas](https://community.goniyo.com/u/KshitiVyas)
#### Post date: [June 15, 2021, 4:41pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/29 "2021-06-15T16:41:16Z")
Hi @Ajazmohd ,
According to our check, you had been credited with the amount you qualified for. However, for the sake of your numerous queries, we will check again if there is anything that you haven’t been credit for yet
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### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 15, 2021, 5:22pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/30 "2021-06-15T17:22:14Z")
Ok fine!
But I did the txns which qualify the terms.
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### Author:  [@Red](https://community.goniyo.com/u/Red)
#### Post date: [June 16, 2021, 5:00am UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/31 "2021-06-16T05:00:13Z")
so @Deepak i don’t mind if they close my account BUT ONLY IF they send me my money back to beneficiary account
as i can’t do this thing like, if they want me to go somewhere to solve the issue and have to travel far far away just to unblock my account, then it’s not worth having account in this bank
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### Author:  [@Deepak](https://community.goniyo.com/u/Deepak)
#### Post date: [June 16, 2021, 6:45am UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/32 "2021-06-16T06:45:39Z")
@Red we understand your concern. We are getting this checked from our end. We’ll reach out to you at the earliest with an update.
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### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 18, 2021, 9:17am UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/33 "2021-06-18T09:17:37Z")
@Red
Is your query resolved?
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### Author:  [@Red](https://community.goniyo.com/u/Red)
#### Post date: [June 18, 2021, 5:00pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/34 "2021-06-18T17:00:09Z")
nothing yet as you see @Deepak asked me to wait
now it’s over 2 days but nothing yet
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### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 19, 2021, 5:47am UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/35 "2021-06-19T05:47:55Z")
@KshitiVyas any update?
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### Author:  [@Ajazmohd](https://community.goniyo.com/u/Ajazmohd)
#### Post date: [June 19, 2021, 5:50am UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/36 "2021-06-19T05:50:52Z")
I also sent an email to Niyo.
And I got this email.
I’m glad…atleast I got a reply!
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### Author:  [@Deepak](https://community.goniyo.com/u/Deepak)
#### Post date: [June 20, 2021, 6:13am UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/37 "2021-06-20T06:13:22Z")
Hi @Red your account has been frozen by the bank. You may have to contact or visit any nearest Equitas to get this issue sorted out at the earliest.
Regards,
Deepak
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### Author:  [@Red](https://community.goniyo.com/u/Red)
#### Post date: [June 20, 2021, 3:01pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/38 "2021-06-20T15:01:09Z")
@Deepak so you can’t do anything about it
and can’t you close the account and return my money i will be happy with that
or ask them to
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### Author:  [@Red](https://community.goniyo.com/u/Red)
#### Post date: [June 22, 2021, 2:26pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/39 "2021-06-22T14:26:14Z")
@Deepak @Bansari @KshitiVyas somethings are great here to freeze account you don’t have to go to bank
which i NEVER asked for by the way
but to unfreeze i have to
which i NEVER want to. if I like visiting banks i would have opened account in bank near me
INSTEAD using this idiotic, useless bank app
this is a fun and great feature all ONLINE BANKS should use
so that everyone stop using ONLINE BANK apps like this
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### Author:  [@system](https://community.goniyo.com/u/system)
#### Post date: [June 27, 2021, 2:26pm UTC](https://community.goniyo.com/t/why-is-my-account-blocked/7030/40 "2021-06-27T14:26:40Z")
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