Why hasn't my account been created? It's been more than 15 days.

I registered for account creation about 15 days ago.
I have emailed Niyo multiple times.
Why hasn’t my account been created?
I am travelling abroad on August 16.
Would I receive my forex card by then?
Is there an office in Bangalore where I can go and get it done physically?

This is the page it shows me everytime I login. What is the issue?

Hey @nischita_biradar1!

Inconvenience regretted! A few users are facing this issue while onboarding for Niyo SBM. This has been highlighted to our team and they are working on it. Unfortunately, we do not have a tentative timeline for it. We’ll reach out to you upon receiving an update on this from our team. In the meantime, you may try NiyoX which offers a 0 forex mark-up for international transactions. Read more about the Difference between NiyoX and Niyo SBM - #2 by Deepak