Why cards are not delivered on Time?

Alright ,sure. Is there any way I could track the progress in this case, other than looking at the “track order” page, which in this case has not changed at all.

Yes, once it gets dispatched, you’ll be able to track it through the app.

Hey @Raghavbhat @Gaurav_Singh2 @Swapnil90 @Puneet.Tejpaul! We believe that your debit card has been delivered to you. For any further help, you may reach out to our 24/7 live chat support through your Niyo SBM app and we are happy to assist you.

Stay safe!


@Deepak my Niyo global card is being returned without a delivery attempt my travel date is 24 June could you please look into this? Also if it’s not possible to deliver please let me know how to shut this account because then it serves no purpose, the live chat on the app is just useless

Ticket raised:1329545

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Thanks a lot Deepak
I received my card and its great

I sent you a message personally ,please check and reply

Thanks and Regards

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@Deepak any update on this? The customer service is really poor they only reply with generic messages?

Hi @Deepak , Good Day! Similar issue for me. Please let me know if my card will be delivered before June 28th. I’m the app it shows 24th of June. I think we cannot rely on it now. Kindly help me to know the status. I have travel plans by June 29th


Hey @Ramkumar_Veeramani! Welcome to Niyo Community!

We see that your card request has been placed on the 18th of June. The card dispatch is in process. We kindly request you to wait. It will be dispatched at the earliest and you may receive it before your travel date.


It’s not any complaint :sweat_smile:

I Received my Card in Rural Area ( Pure Village) .

  • Amazing Box, Classic Looking Gorgeous.
  • Some Documentation Paper .
  • Sticker
  • ATM
  • ATM Cover ( RFID Protective)

Compare to NiyoX Box , it was smaller but it I liked it.

Rest You can Figure out in Screenshot.

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