Why cards are not delivered on Time?

Hi @Deepak ,

I have done all the necessary requirements and the card hasn’t been shipped yet. I can see the expected delivery date as 27th July.

I will be travelling on 29th July. I really need the card and will be grateful if you can deliver it on or before 28th July.

Can you please expedite the process?
Thank you,
Anish Hota

Hey @anish_hota! Welcome to Niyo Community!

We see that your card has been ordered on the 19th of July around 05:34 PM. Please be assured that your card will be dispatched once it is ready with your name on it. Our delivery team will try to help you to their best. You can track the status of the card with the tracking details available in the app.

Regards,

After how many days you ordered

<<>>

Hey, my name is Parag. My tracking ID 12424110865152. The card was supposed to be shipped to my house on the 24th of July and its the 28th of July and i have still not received it. When i check for the reason as to why i have not received it, it shows that “our delivery partner could not reach you.” I am at home waiting for the card everyday, i don’t understand how your system works. I am very furious as y’all have not given any kind of contact information where we can call the delivery guy and ask him what the issue is. Even when i call the customer service they ask me to mail when I want to talk to a representative. I have my flight in a matter of days and i need the niyo global card. Do whatever u have to just get me the card!

Hello @Kathan_Shah ! Upon checking, the delivery status shows “In-transit” and the estimated delivery date is 28th July. We request your patience. -WB

Hey @anish_hota! I’ve tried reaching out to you. Unfortunately, couldn’t get connected. I believe that your card has been delivered to you. For any help, you may reach out to our live chat support through the Niyo SBM app and we are happy to assist you.

Regards,

A post was merged into an existing topic: Niyo card not delivered to me

I’m facing same issue I ordered on 25th july they said by 31st I’ll get that’s ideally today they want customers so all this is happening worst support I’m travelling next week I doubt in getting my card

There is no proper support same repetitive Executives repitice messages is been updated

Hello @arun_kumar14 ! The estimated delivery TAT is 10-15 working days from the date of ordering. We request you to kindly wait until the time frame. We appreciate your kind understanding in this regard.-WB

But I was informed estimated delivery by 31st july since I’m travelling this week I need a card by this week

Hi @Deepak @Wasim_Al_Basha I have raised multiple tickets #1389826, #1338217, #1395674 but still no resolution of the same. I am travelling again to the US next week - would be great to receive the card in time?

HI team,
Ticket #1424485
I have made a Niyo Card request on 8th Sep and I am travelling on 17th SEp, 2022.
It is showing the card will be delivered by 14th Sep but as seen from the Niyo community reviews , a lot of people have not received their cards on expected dates and it is causing a concern to me.

Please expedite the process of my card delivery as my travel would be majorly dependent on cards.
.
NIyo Team - Please call me in case of any issues so that i can make some other arrangements

Hi @Wasim_Al_Basha @Deepak , in regard to my above query, I have travel plans on 17th sep. I have booked my niyo global card on 8th Sep. But it is still in ordered status, not yet changed to shipped. I need this card by this week as my travel is dependent on cards… I have also raised a Ticket #1424485.

Hey
I ordered my card on 7 sep
And it still shows card is ordered and
I have my flight tickets booked on 18 September
Can you please tell can i get my card before 18 or not ?

Hey @Harsh_Jaju! Our sincere apologies for keeping you waiting! If your card is still not delivered, we’d request you to reorder the card through your Niyo Global app.

Regards,

Hey @Rajan_S_gupta! Welcome to Niyo Community!

We’ve highlighted this to our team card delivery team. We kindly request you allow us some time, and we’ll help you with the card delivery at the earliest.

Regards,

Hey @Navjot_SiNgH! Welcome to Niyo Community!

Your card has been shipped today i.e on the 13th of September, and the expected date of card delivery is on the 16th of September. You may track your consignment through your Niyo Global app or through link here: Delhivery Tracking

Regards,

Hi @Wasim_Al_Basha @Deepak

I had ordered the card on 8th sept . current status is shipped but it is still stuck at Hyderabad delhivery facility .it is not moving.i have to travel on 18th sept.could you please connect and expedite the process for delhivery…i don’t have any alternate card…Tracking I’d 12424111737326

Cust id: R007912010

Hello @ROYCE_tatai! Welcome to Niyo Community.

As we checked, your card has been successfully delivered to you today. Please reach out to our Live chat support by navigating through the Menu->Support section in the Niyo SBM app if we can ever assist in the future. -WB