Why cards are not delivered on Time?

A post was merged into an existing topic: Can you do anything with app? if Card is taking forever or you drop Niyo and go for other solutions?

Hi Team!

Even I am facing the same issue. My delivery status is stuck to ordered since 8th June. The Delhivery website says order not found with my tracking ID. I have travel plans for 20th June and its getting worrisome now. Please look into the matter.

Thanks!

Hey @Rishi97! Welcome Niyo Community!

Your card request has been placed on the 8th of June. Usually, it takes up to 10-15 days to get the card delivered. You’ll be able to track it through your Niyo SBM app and know the updated status once it is dispatched. We kindly request you to please wait until then.

Regards,

Hi Deepak,
After reading through the posts related to delayed card delivery i could see that the primary issue is with the Expected delivery date that is mentioned once we place the order.

I had placed the order on 8th and the Expected delivery date is 14th. From your comments i could see that the minimum processing time 10-15 days. If that is the case if you had given the same in the estimated delivery date by this time customers like me would have started exploring other options.

Now I know that I’m not going to get the card and also I will not be at home when I get the card could you please cancel the card?

Thanks & regards,
Karthik

Same issue as being faced by @Karthik_TS for me as well. I am travelling on June 16th as well and dont think the card will come by then…

Hi @Deepak - Can you help me with my card - request raised on June 9th but no idea of status - AWB number is not appearing as valid or with any status on Delhivery.com?

My flight is on June 16th

<<< Urgent >>>

Hi Team, I have an upcoming trip on June 16th - the physical Niyo card is supposed to arrive by June 15th but unable to track on Delhivery or get an udpate about the same?

Request if someone can help?

Hey @Harsh_Jaju! Welcome to Niyo Community!

@Harsh_Jaju @Karthik_TS we understand your requirement and urgency. We are constantly following up on this and trying to expedite the card deliveries. We kindly request you to please wait and allow us some more time and we’ll help you with this. You should be able to view the updated tracking details in your Niyo SBM app at the earliest.

Regards,

Hi @Deepak
I am facing the same issue. My delivery status is stuck to ordered since 10th June. The Delhivery website says order not found with my tracking ID. I have travel plans for 20th June. Please look into the matter else I have to go for an alternative card. Your app mentioned 18th as delivery date (estimated). Can’t you mention the correct date - I would never have ordered the card in the first place. Such a pathetic level of service. Your card is not dispatched in 4 days. No updates, nothing. Then God knows Delhivery - the worst delivery service will take another month .

CAN YOU PLEASE LOOK INTO THIS ? If you can’t deliver, just let me know and I will look for another card with another better provider.

Hi @Deepak ,
I am also facing the same issue. Card status not updated, unable to see any update in the Delhivery app and as per the app the Delhivery is showing as 14th June and yet the same is not shipped yet. Request to expedite the same as I am travelling on 16th June.

Hi @Deepak
I am facing the same issue. My delivery status is stuck to ordered since 10th June. The Delhivery website says order not found with my tracking ID. I have travel plans for 20th June. Please look into the matter else I have to go for an alternative card. Your app mentioned 18th as delivery date (estimated). Can’t you mention the correct date - I would never have ordered the card in the first place. Such a pathetic level of service. Your card is not dispatched in 4 days. No updates, nothing. Then God knows Delhivery - the worst delivery service will take another month .

CAN YOU PLEASE LOOK INTO THIS ? If you can’t deliver, just let me know and I will look for another card with another better provider.

Hey @adiflexs! We are constantly following up on this with the bank and trying to expedite the card deliveries to our users. Please wait for some time and you should be able to view the updated tracking details in your app.

Regards,

Hey @Jobi_Ninan! Welcome to Niyo Community!

We’d like to have this checked for you. Can you please reach out to our Live Chat Support or Message us your registered mobile number?

Regards,

Hi @Deepak Meanwhile why there is no effort to fix the estimated delivery date?

My order status still remains as ‘Ordered’. I’m definitely not gonna get my card before the travel date. Could you please answer below questions?

  1. What would happen to the card if I’m not available during the time of delivery?
  2. What would be the charges for not actively using the card?
  3. Is there any charges for a zero balance account?

Regards,
Karthik

Hey @Karthik_TS! We are closely working with the bank to set things right. The card will be dispatched in a day or two.

  1. In case, if you are not available at the time of card delivery, it may get returned to the source (from where it was dispatched).
  2. There are no charges for the debit card. It’s free of cost. And you will not be charged for not using the card.
  3. There are no charges for 0 balance account.

Regards,

Hi @Deepak ,

I have tried reaching out to the Live Chat Support multiple time and i receive the same standard reply and hence reaching out to the community.

@Jobi_Ninan Regret the inconvenience! There is a slight delay in dispatching the cards from the bank. We are constantly following up on this to expedite it. Please be assured that your card will be delivered.

Regards,

Continuing the discussion from Why cards are not delivered on Time?:

The debit card was ordered on June 7th, however it has yet to be delivered. I understand it will take 10 to 15 days to arrive, but it will most likely be delayed because it has yet to be dispatched. As a result, please take the necessary precautions to ensure that your package arrives on time.
I also raised a ticket because I have a flight scheduled for June 22nd.
Ticket Id - 1323639

@Deepak ,
is there a contact number to call for the card delivery. I am not able to see any toll free number to raise the issue. Also I am unable to directly message you in the community my registered mobile no. Could you share some number give a call?

Hi,

Like many others I am facing the same issue. The estimated date of delivery for the card is 18th June however till now the card has not even been shipped. The date of my travel is 22nd June. The only reason I ordered the card was because the estimated date of delivery mentioned on the website was 7-10 days. Had I known that it would take longer, I would have opted for other alternatives.
I raised a support ticket but have received no response (ticket ID: 1325529). Kindly look into this matter and update me if I will be able to receive a card within the time frame mentioned on the website. I would also like to request you to update your website so that future customers know to expect longer wait times.