# When I'm Doing Transection Showing - Txn Declined - Channel Locked 🔒

**URL:** <https://community.goniyo.com/t/when-im-doing-transection-showing-txn-declined-channel-locked/17518>\
**Category:** Help\
**Created:** [February 27, 2024, 4:39am UTC](https://community.goniyo.com/t/when-im-doing-transection-showing-txn-declined-channel-locked/17518 "2024-02-27T04:39:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kaifkhan99](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Kaifkhan99](https://community.goniyo.com/u/Kaifkhan99)\
**Post date:** [February 27, 2024, 4:39am UTC](https://community.goniyo.com/t/when-im-doing-transection-showing-txn-declined-channel-locked/17518/1 "2024-02-27T04:39:09Z")

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Unable To Do Transaction With My Niyo Global Sbm Credit Card International & Domestic Both Not Working Showing Same Issue I Already Report This Problem it’s been 10 days Not Solve Yet If Any Have Idea Regarding this Please Reply… Thank You

 ![IMG_20240215_181137](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/c/6c4368b3f4e08ca2bd7ab5d0cb4ca0afdf152257.jpeg)

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**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\
**Post date:** [February 27, 2024, 4:48am UTC](https://community.goniyo.com/t/when-im-doing-transection-showing-txn-declined-channel-locked/17518/2 "2024-02-27T04:48:23Z")

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Hi Kaif,

Apologies for the inconvenienced caused,

To address this issue promptly, we kindly request you to send an email detailing your concern to [global@goniyo.com](mailto:global@goniyo.com). Additionally, please share the reference number of your transaction with us. I will personally look into the matter and work towards resolving it for you within the shortest possible time frame.

Your satisfaction is our priority, and we are committed to ensuring that your concerns are addressed effectively. Thank you for your patience and cooperation.

Thanks

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**Author:** ![Kalhar](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/kalhar/32/31315_2.png) [@Kalhar](https://community.goniyo.com/u/Kalhar)\
**Post date:** [August 22, 2024, 9:25am UTC](https://community.goniyo.com/t/when-im-doing-transection-showing-txn-declined-channel-locked/17518/3 "2024-08-22T09:25:36Z")

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Facing same error in my brand new card

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**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\
**Post date:** [August 22, 2024, 11:15am UTC](https://community.goniyo.com/t/when-im-doing-transection-showing-txn-declined-channel-locked/17518/4 "2024-08-22T11:15:45Z")

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Hi @Kalhar,

[Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌

As per our recent telephonic conversation, thank you for sharing your confirmation that your issue has been resolved.

In case if you have any further queries you can reach out to the 24\*7 in-app support in your Niyo application and we will be happy to assist you.