What's with the customer care?

So got connected to Niyo again for i was facing issues with the card replacement. I will leave it upto the screenshot, amazing service Niyo, can someone please help me understand how do I go about closing the account please?

Hey @Mikeitis! It upsets us when we couldn’t meet our user satisfaction level and we’d request you to accept our sincere apologies. Feedback has been shared with our Chat team and we believe our team has reached out to you and was able to address your concern. For any further assistance, please connect to us and we are happy to help you.


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