What happens if my account gets blocked due to wrong pin entry and I dont have the registered sim with me, Can I reactivate it with my official email ? Please someone from the office help me out here

What happens if my account gets blocked due to wrong pin entry and I dont have the registered sim with me, Can I reactivate it with my official email ? Please someone from the office help me out here.

Thank You

Hey @manasij! Transactional-related OTPs will be sent to the registered email. To reset the app password, the OTP will be sent only to the registered mobile number. Feedback has been shared with our team on this and we may bring this facility in the future.

For any further assistance, write us at global@goniyo.com and our team will be happy to assist you better.

Regards,