# Want a new niyo card from home visit agent **URL:** \ **Category:** Card Features\ **Created:** [February 4, 2026, 3:24pm UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781 "2026-02-04T15:24:57Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Aditya\_Jenkins](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/aditya_jenkins/32/39187_2.png) [@Aditya\_Jenkins](https://community.goniyo.com/u/Aditya_Jenkins)\ **Post date:** [February 4, 2026, 3:24pm UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/1 "2026-02-04T15:24:57Z")
Hi team i am looking for a new niyo card by home visit from the agent for my cousin, kindly help ---
**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\ **Post date:** [February 5, 2026, 3:50am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/2 "2026-02-05T03:50:25Z")
Hi @Aditya_Jenkins, We’re glad to hear that you are looking to get a Niyo card for your cousin. We would love to help with this! Please allow us some time to get in touch with you so we can assist you further. ---
**Author:** ![Aditya\_Jenkins](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/aditya_jenkins/32/39187_2.png) [@Aditya\_Jenkins](https://community.goniyo.com/u/Aditya_Jenkins)\ **Post date:** [February 5, 2026, 4:04am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/3 "2026-02-05T04:04:01Z")
Hi Nithin, awaiting to connect with you. ---
**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\ **Post date:** [February 5, 2026, 4:14am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/4 "2026-02-05T04:14:49Z")
Thank you for your time on the call, @Aditya_Jenkins. Please allow us some time to check if the particular pincode is serviceable for the concierge visit. We will get back to you with an update as soon as possible. ---
**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\ **Post date:** [February 5, 2026, 11:44am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/5 "2026-02-05T11:44:58Z")
Thank you for your time over the call, @Aditya_Jenkins. As discussed, please note that it takes **24-48 hours** for the account creation process to be completed. Once the account is active, please reach out to us so we can coordinate with the DCB Bank team to prioritize your card delivery. We truly appreciate your patience and look forward to getting this sorted for you! ---
**Author:** ![Aditya\_Jenkins](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/aditya_jenkins/32/39187_2.png) [@Aditya\_Jenkins](https://community.goniyo.com/u/Aditya_Jenkins)\ **Post date:** [February 6, 2026, 5:37am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/6 "2026-02-06T05:37:55Z")
Hi Nithin, Now we can see 2 separate messages and that is confusing. ![IMG-20260206-WA0005](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/7/2/723056ed2893f564e5a459cba60a12f979cddbd1.jpeg) ![IMG-20260206-WA0003](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/8/4/841e0c228963cfed52bad2fcb8fa28a009a5a1b0.jpeg) ---
**Author:** ![Atik\_Shah](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/atik_shah/32/36467_2.png) [@Atik\_Shah](https://community.goniyo.com/u/Atik_Shah)\ **Post date:** [February 6, 2026, 6:22am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/7 "2026-02-06T06:22:41Z")
Hey @Aditya_Jenkins , Thank you for speaking with us. As discussed, the KYC could not be completed successfully, which is why you received the in-app notification. Please note that the SMS received confirms only passport verification and does not indicate KYC completion. Since the provided PIN code is not serviceable for offline onboarding, the account can be opened by visiting the nearest DCB Bank branch and subsequently synced with the Niyo app. ---
**Author:** ![Aditya\_Jenkins](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/aditya_jenkins/32/39187_2.png) [@Aditya\_Jenkins](https://community.goniyo.com/u/Aditya_Jenkins)\ **Post date:** [February 6, 2026, 6:40am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/8 "2026-02-06T06:40:05Z")
To reiterate this has been really poor and frustrating experience since neither you guys are providing offline service at the pincode nor you guys are able to give a reason why the kyc failed even though we have all the original documents in place, its really annoying ---
**Author:** ![Atik\_Shah](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/atik_shah/32/36467_2.png) [@Atik\_Shah](https://community.goniyo.com/u/Atik_Shah)\ **Post date:** [February 6, 2026, 6:54am UTC](https://community.goniyo.com/t/want-a-new-niyo-card-from-home-visit-agent/29781/9 "2026-02-06T06:54:34Z")
Hey @Aditya_Jenkins , We understand your disappointment over not being able to complete the KYC process or receive a clear reason for the failure. Please note that the KYC process is fully handled by the bank, which follows all necessary terms and policies. We regret to inform you that the provided PIN code is not serviceable for offline onboarding. However, we are working diligently to expand coverage to more PIN codes, ensuring a smoother onboarding experience for all users.