PROBLEM - 1
I have been blocked from using my funds on POS transactions, and your support agents are not helping me. They are wasting my time and not offering a resolution. I need urgent assistance to be able to transact using my debit card on international websites.
I keep getting an SMS from IDFC bank stating that I don’t have enough funds, and your “extremely knowledgeable” support agent thinks that this is the merchant’s fault. I have wasted too much of my time going back and forth with your agents. Your phone agents hang up the call midway and don’t even bother calling back. I need access to my funds. I need access to my debit card. What is going on?
I am attaching the screenshots (which I have shared over 3 times with your WhatsApp support already) of the error again. I have an account balance of over ₹50000, and you are not letting me transact for $20. This is outrageous, and your support representatives have been grossly negligent in handling my grievances.
A ticket was raised for this with ID 863573 but it was marked resolved without any solution. I have been following up with your email and WhatsApp support every single day for over a week now and they are not ready to help me. They keep delaying it and have no idea what is going on.
PROBLEM - 2
My debit card (NIYO IDFC Visa debit card (which was the reason why I opened this account) was sent to the wrong address. When I got the call for courier, I had to ask him to take it back and he told me that the bank will resend it to the right address. I waited, for a week, it never happened. Then I got frustrated and raised a ticket, and they said they are working on it. I could use the virtual debit card only once and since then it has been blocked. I have been following up with your support team separately for over ONE MONTH now, and they have no idea where my card is. I understand that I still have the virtual debit card, but here’s my points:
- It is no longer working
- Physical debit card is a basic service and your bank should be capable of delivering it. I am being given senseless excuses by your support, and they have no idea why my card is not being delivered.
Ticket 828701 was originally raised for the address issue, it is still unresolved, even more than a month later.
I keep getting told that my issue is escalated and what not, but what will escalation do when I am not being offered a resolution, and tickets are just being closed without my permission?