# Urgent app balance crash please fix it **URL:** \ **Category:** Banks\ **Tags:** banking, feedback, niyox-launch, niyo-global\ **Created:** [October 5, 2022, 7:02am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925 "2022-10-05T07:02:08Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![iAMRITIK\_420](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/iamritik_420/32/31527_2.png) [@iAMRITIK\_420](https://community.goniyo.com/u/iAMRITIK_420)\ **Post date:** [October 5, 2022, 7:02am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/1 "2022-10-05T07:02:08Z")
Hello @NiyoX @Wasim_Al_Basha @Deepak Please fix my issue ticket no 1457207 Ballance dont fetch in app its crash again and again And balance in gpay i checked different from niyo main app whats it also fix it its urgent i have to withdraw money now ![IMG_20221005_103918](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/2/2/2291af5cca7302f312d5f9d0664b628e39e9df89.jpeg) ![IMG-20221005-WA0000](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/f/3/f38629468c38ccd9f80d494f4868a7044c268b55.jpeg) ---
**Author:** ![Ranjith](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/ranjith/32/10094_2.png) [@Ranjith](https://community.goniyo.com/u/Ranjith)\ **Post date:** [October 6, 2022, 5:10am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/2 "2022-10-06T05:10:51Z")
Hi @iAMRITIK_420 This is certainly not the experience we wanted you to have. We’d request you to confirm if you’re facing the issue, while you’re accessing the app in mobile network. Gracias, Ranjith M ---
**Author:** ![jvishw2](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jvishw2/32/13512_2.png) [@jvishw2](https://community.goniyo.com/u/jvishw2)\ **Post date:** [October 6, 2022, 8:17am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/3 "2022-10-06T08:17:03Z")
This issue is from beginning and will not be solved as I think ---
**Author:** ![Ranjith](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/ranjith/32/10094_2.png) [@Ranjith](https://community.goniyo.com/u/Ranjith)\ **Post date:** [October 6, 2022, 10:16am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/4 "2022-10-06T10:16:16Z")
Hey @jvishw2 We certainly understand your discontent with the issue, it’d be great if you could check and confirm the functionality of the balance fetch in the mobile network. You should be able to access the app without any hassle. Gracias, Ranjith M ---
**Author:** ![iAMRITIK\_420](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/iamritik_420/32/31527_2.png) [@iAMRITIK\_420](https://community.goniyo.com/u/iAMRITIK_420)\ **Post date:** [October 6, 2022, 2:35pm UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/6 "2022-10-06T14:35:10Z")
Its confirmed while acess app please fix it ---
**Author:** ![iAMRITIK\_420](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/iamritik_420/32/31527_2.png) [@iAMRITIK\_420](https://community.goniyo.com/u/iAMRITIK_420)\ **Post date:** [October 7, 2022, 9:47pm UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/7 "2022-10-07T21:47:09Z")
@Wasim_Al_Basha @Deepak still no solution sir about my ticket its been 3 days why about my balance @feeback ---
**Author:** ![iAMRITIK\_420](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/iamritik_420/32/31527_2.png) [@iAMRITIK\_420](https://community.goniyo.com/u/iAMRITIK_420)\ **Post date:** [October 8, 2022, 3:59am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/8 "2022-10-08T03:59:37Z")
I didn’t get any reply or solution from past 3 days my ticket no 1457207 My issue is that there is balance difference in googlepay check and niyo global app check the difference is about 138 rs If you don’t settle this small amout what you do with big amount finance And see that niyo don’t know about this difference or transaction and their team don’t know math and finance system what buisness or company you are running your app is lag sometimes no reply from you on customer feedback nothing you shoud do some basics and learn how to do Very poor service we get from past years and you advertised like we are the best we have this that blah blah… but people know f\*\*ked up serveice we get Improve your management and service to become successful otherwice this bank will sink due to your service and finance I hope all the issues you resolved on time #feedback #niyo-global-by-sbm #community#verybadservice ---
**Author:** ![Wasim\_Al\_Basha](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/wasim_al_basha/32/2599_2.png) [@Wasim\_Al\_Basha](https://community.goniyo.com/u/Wasim_Al_Basha)\ **Post date:** [October 8, 2022, 8:49am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/9 "2022-10-08T08:49:43Z")
Hello @iAMRITIK_420! Upon checking, there was a credit of 15000 INR in your account on 04th OCT. On 05t OCT, you made an ATM transaction of 14908.03 INR. Kindly update the Niyo Global By SBM app and you should be able to check the updated Balance. -WB ---
**Author:** ![Ranjith](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/ranjith/32/10094_2.png) [@Ranjith](https://community.goniyo.com/u/Ranjith)\ **Post date:** [October 9, 2022, 9:23am UTC](https://community.goniyo.com/t/urgent-app-balance-crash-please-fix-it/13925/12 "2022-10-09T09:23:13Z")
Hey @iAMRITIK_420 Kindly check your inbox, we’ve responded to you with a request for few details. Gracias, Ranjith M