Regret the inconvenience. We have escalated this to our KYC partner, Ecom Express, and are following up with them on a priority basis. Our team will try to reach out to you at the earliest and help you with the biometric KYC formalities.
@DSANTANU1 as @Deepak told they will help you , I had same issue ( resolved earlier) so I’m adding 1 more thing that you can try .
You can contact to Ecom Express with received Tracking Details , they will also help you.
Contact details of Ecom Express is :
I opened my account in Nov 2021 and since then have requested almost 15 times to get my KYC done. Every time I book a KYC appointment I simply get a message that “Sorry Unable to call you”. Your cus care is not helping.
Your KYC Partner EcomExpress is not at all concerned about all this. They are asking me to contact NiyoX. NiyoX is arranging for KYC but again the KYC guys fraudulently skips his duty by generating fake messages in the system.
Are you guys serious at all? Or just opening a neo bank was your top priority??
Another big issue with your system is non-availability of video KYC to get things sorted out quickly. Your cus care executive told me that I would receive call for video KYC, still waiting when it will come. So many lies, seems complete non management of simple issues.
Hey @Gaush! Regret the inconvenience. On your behalf, we’ve escalated this to our KYC partner, Ecom Express, and are following up with them on a priority basis. Our team will try to reach out to you at the earliest and help you with the biometric KYC formalities.
Hi Deepak. 1, 2 or 3 times is understood but just check how many times KYC was rescheduled for my account. Further how do u allow a non -responsive team of Ecom express to perform KYCs. Normally their PIN is a 5 digit number. Today they sent me a 4 digit number based on which I can’t even log a call back as the PIN sent to me is a wrong one. This time it’s PIN issue. Other times it’s their KYC agents who just don’t want to visit the site.
When I complained to Ecom Express about this they lay all the blame to you guys.
Hey @Gaush! We understand your concern and sincerely apologize for such an experience. I can understand how it feels to you. I’ve already escalated this to the KYC department and am following up with them on a priority basis. Give me chance to help you at the earliest.
Please आप सबसे पहले आपके केवाईसी करने वाले एजेंटों को भार निकालिए मैने मेरे तीन मित्रो के खाते खोले थे पर आपके एजेंट नही आ रहे हैं हमे मजबूरी में खाते बंद करने पड़ेंगे आप एजेंट भेजिये
Please strong text
We have escalated this to our KYC partner, Ecom Express, and are following up with them on a priority basis. Our team will try to reach out to you at the earliest and help you with the biometric KYC formalities.
Hey @Pradeep_S! As a customer, I can understand how it feels when there is a delay in the service which we’ve opted for. Under unforeseen circumstances, the KYC team couldn’t complete the biometric KYC in the given timeline. To overcome such difficulties, we’ve launched the Video KYC and the option will be rolled out gradually to all the users. To know more about it, you may check: We heard you! 🎧 Now Complete your KYC with a 3 min Video Call!
I have already done e-kyc with your partner bank
Dear customer, your Video KYC process validation has been completed, your account will be converted to full KYC account before end of day. Enjoy the full power of your Equitas account using our Internet / mobile banking. For any queries please reach our customer care. Team Equitas.