Update on full KYC Biometric process - NiyoX

Hi @Akash_Kumar ,

Welcome to the Niyo Community!

(1/2) Your card would be delivered post 15 business days of your biometric KYC
(2/2) For the KYC pending pop up you can contact our in-app support from NiyoX App > Menu . Support and they shall take it from there

Cheers!
Bansari

Hi Niyox,

Im trying to get my full kyc completed for the past 4 MONTHS. I have exhausted kyc reschedule by app and done multiple manual kyc rescheduling (in form). There was no response from Niyox or Ecom. When i raise ticket, the support team say that they have escalated the issue and they close the ticket. No response after that.

Please help me with this problem. I’m totally frustrated by this.

Hey Nimmy! We deeply regret the hassle. We are getting this checked at our end to have this picked at the earliest. We will do our best to ensure that the verification of your account is completed as soon as possible. LK

Hi Lucky,

Any update on the kyc.?
I haved stoped my MF SIP. I will redeem it soon and mostly take out the amount from Niyox and close the account. :frowning:

Hey @Nimmy_johnson ! This is taking longer than expected, however, we are constantly following up and we will try to complete the verification ASAP.

We apologize for the delay :worried:

Regards,

Full.kyc.kamplet.karnekliye.3dafa

.date.fixkaramane.agent.abitak.nahiara

Hi @md_naveed ,

Welcome to the Niyo Community!

We have escalated the issue to the concerned team and we will ensure your biometric verification is carried out smoothly.

Cheers!
Bansari

MANISH KUMAR account activet

I having trouble requesting KYC verification for this Platinum Card :pensive:. I have rescheduled the visit 4 times but neither recieved any OTP nor i have been contacted by any of your executive. Kindly do the needful.

Hey @sajanzerif ! Welcome to Niyo community. We’re happy to have you onboard :airplane:.

Sorry you had to experience this hiccup. Not to worry, I’ll followup and try to get your Full KYC completed at the earliest possible.

Cheers,

Well thank you. Appreciate that👍

1 Like

Trying to complete my KYC but it keeps redirecting me back to the fetch agreement page.

Hi @Manish_Kumar8 ,

Welcome to the Niyo Community!

We observe your onboarding has not completed yet, could you please confirm if you are having any challenge with it?

Cheers!
Bansari

Hi @Apoorva_Mathur ,

Welcome to the Niyo Community!

Looks like you are trying to complete the registration for your investment account. Kindly write to investments@goniyo.com so that the team can help you right away to complete the registration process

Cheers!
Bansari

Full KYC issue unable to complete… agent not come for full kyc… last 4 days trying

Hey @Sameer_Thorat ! Welcome to :niyo_community: Community. We’re really sorry you had to experience that. Not to worry, we’ll make sure to carry your Full KYC process smoothly the next time…

Regards,

@Bansari : Its been a month since I first raised my concern regarding KYC but till now I have not received single message or mail or any info regarding this…
may be its time to get the KYC done from equitas rather than waiting

My kyc visit is not done even though it was confirmed by agent

Hey @Dev84 ! Welcome to :niyo_community: Community. You can reschedule for Full KYC from the NiyoX app. If you still face issues, feel free to reach out to our in-app support team and we’ll pick it up from there.

Cheers,

I’ve applied for kyc. Instead of agent visiting me I visited him. Agents are very rude. I’ve travelled around 50 km to visit him,that costs me around 500 rupees. Even after that kyc is not completed. It’s too sad and cheap. Biometric machines are not working,and the agents are very rude, they are charging around 300INR for completing kyc.Niyox Saids kyc is free