Unable to use my card for online transactions

Hi,

I just activated my card and also enabled it for international transactions.

But, I tried making a merchant payment of USD100 [worldpay], but, it got failed.

Money was not deducted from my account. I tried twice, entered the OTP and on the merchant page, it failed.

Thanks

Hey Sameer! Welcome to the Niyo Community! Our sincere apologies for the hassle. Can you be kind enough to share the details through the WhatsApp symbol that you see on the app? We’d like to have a closer look and assist you out with the issue. LK

No one is replying on your Whatsapp number to me.

Hey Sameer! The team is looking into the issue and will revert to you shortly. LK

Is there any update?

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