Unable to pay international transaction using debit card


I tried to pay 157 euros to an university in Italy using platinum visa card. But the transaction got declined from bank. When I enquired with bank they said that the declined transaction is not there in their records.

Please help to solve this issue.

Hey @Sai_Sathya! Welcome to Niyo Community!

Inconvenience regretted! If you are trying to add the funds to any wallet or trying to transfer the funds to any international account, the transaction will not be processed. We would request you to please check with your University if there are any alternative payment methods. If the issue persists in all the international transactions, we’d request you to write to frm@equitasbank.com from your registered email sharing the relevant transaction screenshots.


Hi @Deepak I am trying to make the normal international transaction and that does not include transferring funds to any international account. Please resolve this issue.

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