# Unable to open account mm

**URL:** <https://community.goniyo.com/t/unable-to-open-account-mm/17387>\
**Category:** Help\
**Created:** [January 15, 2024, 5:08am UTC](https://community.goniyo.com/t/unable-to-open-account-mm/17387 "2024-01-15T05:08:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Kaliprasad](https://avatars.discourse-cdn.com/v4/letter/k/74df32/32.png) [@Kaliprasad](https://community.goniyo.com/u/Kaliprasad)\
**Post date:** [January 15, 2024, 5:08am UTC](https://community.goniyo.com/t/unable-to-open-account-mm/17387/1 "2024-01-15T05:08:46Z")

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I’m trying to apply for niyo global card, at one step it asked me adhaar card for ekyc and I gave my adhaar number after I entered my adhaar number it is showing loading for longer time and not going to another step

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**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\
**Post date:** [January 16, 2024, 5:16am UTC](https://community.goniyo.com/t/unable-to-open-account-mm/17387/2 "2024-01-16T05:16:42Z")

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Hi Gouri,

Thank you for your interest in our product.

We sincerely apologize for any inconvenience caused. To better assist you, kindly send an email to [gobal@goniyo.com](mailto:gobal@goniyo.com) detailing the issue you’re facing. Additionally, attaching a screenshot of the error would greatly help our team in providing a swift and accurate resolution.

Our team is committed to ensuring your concern is addressed promptly. If you have any further questions or require assistance, please don’t hesitate to reach out.

Thank you for your understanding.