Unable to make payment

I recently received the debit card but I am unable to make online shopping payments with the card. The payment gets denied for some reason. Please help.

Hey @Prabhav_Jayaprakash ! Welcome to Niyo community. This shouldn’t have happened! Let me guide you with the troubleshooting steps here:

  1. Open your Niyo SBM app and headover to card settings.
  2. Swipe right to lock the card, further, left to unlock the card.
  3. Go to ‘Other Locks’.
  4. Lock all the five card locks seperately and unlock them seperately.

Note: Make sure that all the card locks are in ‘green’ colour.

Post this, you should be able to make any transaction using your physical card!

P.S: Don’t forget to set an ATM Pin.

If you do need further help, feel free to reach out again!

Cheers,
Ashrith

It worked. Thanks for the assistance!

1 Like

Happy to help you! Again, we’re happy to have you onboard :airplane:

Cheers,
Ashrith