# Unable to make any online transactions

**URL:** <https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935>\
**Category:** Banks\
**Tags:** banking\
**Created:** [August 4, 2022, 9:17am UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935 "2022-08-04T09:17:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Gopal\_Chandak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/gopal_chandak/32/25575_2.png) [@Gopal\_Chandak](https://community.goniyo.com/u/Gopal_Chandak)\
**Post date:** [August 4, 2022, 9:17am UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935/1 "2022-08-04T09:17:00Z")

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Hi ,

From the moment i have received my physical and i am not able to make any online transactions.  
It keeps failing with the error “ transaction decline by card issuer”.  
On speaking to sbm they said its a niyo global problem. Kindly help

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**Author:** ![sheshdharjha](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sheshdharjha/32/25166_2.png) [@sheshdharjha](https://community.goniyo.com/u/sheshdharjha)\
**Post date:** [August 4, 2022, 9:31am UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935/2 "2022-08-04T09:31:25Z")

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let me check and come back to you

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**Author:** ![Gopal\_Chandak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/gopal_chandak/32/25575_2.png) [@Gopal\_Chandak](https://community.goniyo.com/u/Gopal_Chandak)\
**Post date:** [August 5, 2022, 4:35am UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935/3 "2022-08-05T04:35:07Z")

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any update on this … i need to make online transactions and this issue is really blocking me.

I opened an account last week only and was not expecting this

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**Author:** ![Gopal\_Chandak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/gopal_chandak/32/25575_2.png) [@Gopal\_Chandak](https://community.goniyo.com/u/Gopal_Chandak)\
**Post date:** [August 5, 2022, 3:03pm UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935/4 "2022-08-05T15:03:46Z")

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@sheshdharjha any update on this ??? how long do u need to get back with a response??

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**Author:** ![Gopal\_Chandak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/gopal_chandak/32/25575_2.png) [@Gopal\_Chandak](https://community.goniyo.com/u/Gopal_Chandak)\
**Post date:** [August 6, 2022, 6:11am UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935/5 "2022-08-06T06:11:47Z")

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@Wasim_Al_Basha can i get a response on this… its been almost 3 days and i have had no resolution from niyo.

And given the number of complaints against the company in the community seems like all these services are just fake

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**Author:** ![Wasim\_Al\_Basha](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/wasim_al_basha/32/2599_2.png) [@Wasim\_Al\_Basha](https://community.goniyo.com/u/Wasim_Al_Basha)\
**Post date:** [August 6, 2022, 3:21pm UTC](https://community.goniyo.com/t/unable-to-make-any-online-transactions/12935/6 "2022-08-06T15:21:57Z")

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Hello @Gopal_Chandak! We regret the inconvenience caused. Upon checking, we are unable to find the declined transaction logs. We also noticed that you made a successful ECOM transaction today at 01:38:11 PM.

We request you to please re-try the transaction. It should go through. Incase, if any persist. Please take a screenshot of the error message and reply to ticket ID : 1377077 so that we can assist you further. - WB