# Unable to login to my niyo account

**URL:** <https://community.goniyo.com/t/unable-to-login-to-my-niyo-account/13374>\
**Category:** Help\
**Created:** [August 27, 2022, 4:39am UTC](https://community.goniyo.com/t/unable-to-login-to-my-niyo-account/13374 "2022-08-27T04:39:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Anand\_Johnson](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anand_johnson/32/26658_2.png) [@Anand\_Johnson](https://community.goniyo.com/u/Anand_Johnson)\
**Post date:** [August 27, 2022, 4:39am UTC](https://community.goniyo.com/t/unable-to-login-to-my-niyo-account/13374/1 "2022-08-27T04:39:33Z")

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When I tried to login using passcode, I am getting an error saying format exception and when i use fingerprint it is just showing loading icon. Please look into it and resolve it as soon as possible

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [August 27, 2022, 9:19am UTC](https://community.goniyo.com/t/unable-to-login-to-my-niyo-account/13374/2 "2022-08-27T09:19:55Z")

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Hey @Anand_Johnson! Welcome to Niyo Community!

We see that you were able to log in to the app successfully. Please complete the onboarding procedure and for any further help reach out to our live chat support through the Niyo Global by SBM app.

Regards,