Unable to create account- ckyc details

I was creating on niyo global app. Earlier i don’t know my ckyc number so i opted to create one, but at the end of process it shows unable to create account. Now i know my ckyc number and would like to enter it manually but i can’t find any option to reset my details or to login again to update the details i have sent an email and its been more than a week, there is no response.

Hi @nimil_doshi, welcome to our community! We are sorry to inform you that as per our findings, we see that you have not met the minimum onboarding criteria to onboard for the Niyo Global by SBM account. Your CKYC account type is OTP-based e-KYC whereas we need at least one full CKYC entry to onboard you. We will let you know once we have a solution around this through our social channels. Stay tuned!