I am a Niyo IDFC User. While calling the Niyo’s customer care number, though I am a registered user and calling from the registered mobile number, still the IVR says that “Call from the registered mobile number” and the call gets cut. This feels buggy and weird.
I received a communication from a service manager that the customer care number is only for the Niyo DCB Customers and not for the Niyo IDFC Customers.
This is very strange, as IDFC customers are more premium than DCB, as we have to maintain a 10k monthly average balance.
When are you guys planning to get customer care started for Niyo IDFC users?